Privacy Policy
How Housesitter.ie handles your information
This page explains how we handle personal information for local pet care bookings, Online Pet Checks, website use and customer communication.
Housesitter.ie
Privacy Policy
This policy explains how Housesitter.ie collects, uses and protects personal information when you use our website, client portal, services or Online Pet Checks.
Who we are
Housesitter.ie provides local pet care services in Dundalk, Co. Louth, and written Online Pet Checks through our website.
For questions about this privacy policy, please contact us through our website or client portal.
What information we collect
We may collect information that you provide when you register, request a service, place an order, complete a form, send a message or communicate with us.
This may include your name, contact details, address, booking details, pet information, photos, care instructions, payment status and messages.
How we use your information
- To manage client accounts and service requests.
- To provide pet sitting, dog walking, home boarding or Online Pet Checks.
- To communicate about bookings, payments, updates and service details.
- To process orders and payments.
- To keep records needed for business, legal and accounting purposes.
- To improve our website, services and client experience.
Client portal and booking system
Local pet care bookings are managed through our secure client portal. Information entered there is used to manage your profile, pet details, service requests, invoices, messages and visit updates.
Please keep your account details accurate and do not share your login details with others.
Online Pet Checks and WooCommerce orders
When you purchase an Online Pet Check, we collect the information needed to process your order and provide the written advice service.
You may also provide details, photos and other information through the Online Pet Check intake form.
Payments
Payments may be processed by third-party payment providers such as Stripe. We do not store full card details on our website.
Payment providers may process your payment information according to their own privacy and security policies.
Who we share information with
We only share personal information where needed to provide our services, run our website, process payments, manage bookings, comply with legal obligations or protect our business.
This may include service providers such as website hosting, booking software, payment processors, email systems, form tools and accounting systems.
Photos and pet information
Pet photos, care instructions and related information may be used to provide booked services, prepare written Online Pet Checks or communicate with you about your pets.
We do not sell your personal information.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including service delivery, client records, legal, accounting and business requirements.
Some records may need to be kept for longer where required by law or for legitimate business reasons.
Your rights
You may ask us to access, correct or delete personal information we hold about you, subject to legal and business record requirements.
You may also contact us if you have questions about how your personal information is used.
Website cookies and analytics
Our website may use cookies or similar technologies to support website functions, improve performance, process orders and understand how visitors use the site.
More information is available on our Cookie Policy page.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
No online system can be guaranteed to be completely secure, but we use appropriate tools and service providers to help protect your information.
Need to update your details?
For local pet care clients, please log in to the client portal and keep your profile and pet information up to date.