Cancellation policy
Clear cancellation rules for pet care bookings
Please cancel as early as possible through the client portal, so we can manage our schedule and help other clients where possible.
Cancel early
Early cancellation helps us manage the diary and support other clients.
Use the portal
Please cancel bookings through the client portal where possible.
48-hour rule
House visits, pet sitting and dog walking need at least 48 hours notice.
30-day boarding rule
Home boarding cancellations need at least 30 days notice.
How to cancel a booking
Please use the client portal to cancel or change a confirmed booking. This keeps the booking history, dates and messages in one place.
1. Open the client portal
Log in to your client account and open the booking you need to cancel or change.
Open client portal2. Cancel as early as possible
The earlier you cancel, the easier it is for us to update the schedule and offer the space to another client.
3. Wait for confirmation
A change or cancellation may need review before the final booking balance is confirmed.
House visits, pet sitting and dog walking
48 hours notice is required
For house visits, cat sitting, pet sitting and one-to-one dog walking, please cancel at least 48 hours before the scheduled service.
If a booking is cancelled with less than 48 hours notice, the visit, sitting or walk may still be charged.
48-hour rule
- Cancel 48 hours or more before the service where possible.
- Late cancellations may still be charged.
- This applies to house visits, pet sitting and dog walking.
- Bank holiday and busy period bookings may be harder to replace.
Home boarding
30 days notice is required
Home boarding spaces are limited. When a space is held for your pet, we may have turned away other suitable bookings for the same dates.
For home boarding, please cancel at least 30 days before the booking start date.
Home boarding cancellation charge
- Cancel 30 days or more before the start date where possible.
- If cancelled with less than 30 days notice, a €20 per night charge may apply.
- This charge applies to the cancelled home boarding period.
- Any final balance is reviewed against the confirmed booking details.
Why the policy matters
Pet care bookings reserve real diary space. Late cancellations can leave gaps that are difficult to fill, especially during holidays and busy periods.
Limited availability
We can only accept a limited number of bookings, visits and boarding spaces.
Other clients may be waiting
Early cancellation gives another client a better chance of using the available slot.
Care takes planning
Routes, visit times, pet routines and home boarding spaces are planned around confirmed bookings.
Unpredictable events
We review genuine problems fairly
We understand that illness, travel disruption, family emergencies and other unexpected events can happen.
If something serious changes your plans, please contact us through the client portal as soon as you can.
What helps us review it
- Tell us as soon as possible.
- Use the client portal so the booking details stay clear.
- Explain which dates are affected.
- Do not wait until the booking has already started.
Severe weather and safety
Safety comes first
In rare cases, severe weather or unsafe travel conditions may affect our ability to complete a visit, walk or collection safely.
If severe weather makes service unsafe or impossible, we will review the booking and communicate with affected clients as early as possible.
Severe weather notes
- Client, pet and sitter safety are the priority.
- We may adjust timing where safe and practical.
- Unsafe travel may lead to a waiver or change of charge.
- Each case is reviewed against the situation at the time.
Need to cancel?
Use the client portal first
The portal is the best place to cancel, change dates or send a booking message. It helps us keep every booking request clear and traceable.
Useful links
Need to cancel or change a booking?
Please use the client portal as early as possible so we can review your booking and update the schedule.